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Contact
Optimal
Health Equipment
1-877-
427-1600 toll free
Central
to our purpose is providing the finest health, exercise, and
massage products available. We also strive to achieve excellence
with our customer service. We will always do our best to make
sure you are satisfied with your purchase.
Customer
Service
Email
Customer Service
Optimal
Health 2000's customer service goal is simple: We are
committed to providing our customers total satisfaction. Every
time. Guaranteed.
Contact
us at Email
Customer Service or call 877-427-1600 anytime.
We offer
a 30-day money-back guarantee on most of our products. The
Bio-Mat has a 7-day money-back guarantee. Products must be
returned in new condition with ALL ORIGINAL PACKAGING. If
for any reason you are unsatisfied, please call 877-427-1600
for a Return Authorization Number (RMA). All returns must
have a RMA number clearly printed on the package.
Restocking
Fees
Q2
Energy Spa - 15% restocking fee
2pureH2O Water System* - 20% restocking fee
BioMat - No restocking fee. Must be returned within
7 days for 100% refund less s/h.
Exerciser 2000 Elite - No restocking fee if returned
in same condition with all packing materials and manuals.
Subject to 15% restocking fee if anything is missing, scratched
or damaged. This includes the product box. We will pay for
the return shipping if you call us for an RMA and Instructions.
We will then mail you a pre-paid return shipping label. We
do not reimburse for return shipping paid by customer.
*Please
note that each 2pureH2O Water Purification System is assembled
when your order is placed. The deionization cartridges have
to be put into use within 4 months. This is not a product
that is off the shelf and ready to ship. Assembly requires
1-3 days. Customers are required to do all the necessary installation
research BEFORE placing an order. Research would include taking
measurements to insure the unit will fit under the kitchen
sink or elsewhere, determining where you want the spigot installed
and what steps might be necessary to insure proper installation.
Stainless steel sinks, cast iron, ceramic, stone counter tops,
etc. can be drilled through for the spigot, but may require
a specialist to insure no damage to the countertop or sink.
Please call our specialist at 877-427-1600 to discuss installation
parameters. We have experience installing hundreds of 2PureH2O
water systems and have rarely found an installation issue
that could not be resolved.
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