ship via UPS. You should receive your order in an average
of 2-5 working days. We ship from Salina, Kansas.
Health Equipment is an Authorized Dealer for Clark Enterprises
Boxes - We do not ship to P.O Boxes at this time as all
packages ship via UPS.
Please contact our customer service department if you need
to cancel or are refusing your order. A $20 fee will be charged
on all cancelled or refused shipments. This is to cover the
additional charges incurred by UPS.
The Exerciser 2000 Elite, Kneading Fingers 2000 and Kneading
Roller 2000 carry a no-risk 45 day money back guarantee. If
you are not satisfied with the product and want to return
it for a refund, please follow the instructions below.
VERY IMPORTANT: Prior to returning any merchandise,
you must contact Optimal Health at 928-300-7856 between 8:30am
5:30pm MST Monday-Friday for a return authorization
We will not accept any products returned for a refund without
a return authorization number.
being returned must be received by Clark Enterprises in substantially
as good condition as when received (including packing materials,
accessories and shipping box) within 45 days from the date
of purchase or a restocking fee will incur. Customer is liable
for all return shipping and handling charges. Optimal Health
does not reimburse for shipping and handling charges.
convenience, a pre-paid, return shipping label can be requested
when calling to receive a return authorization number. The
shipping cost will be deducted from the customers refund
when the pre-paid return shipping label is used. The amount
deducted will be equivalent to our standard shipping cost
for the particular item.
return is received and inspected by our receiving department
(usually within 48 hours of receipt), we will process your
refund and automatically apply a credit to your credit card
or the original method of payment. Please note, it may take
an additional 2-3 business days after your credit is applied
for it to post to your account, depending on your credit card
Enterprises will not accept any returns for refund after 45
days from the date of purchase.
Health Equipment has an A+ Better Business Bureau rating.